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YOUR RETENTION GROWTH PARTNER
ENGAGE, CONVERT, GROW WITH PROVEN RETENTION MARKETING STRATEGIES
Email and SMS should be a third of your revenue. For most brands they sit under 15%, because the system underneath them was never built. We build it. Flows, segmentation, and the campaigns that run on top, all measured against real revenue.
Retention only. We don't run your ads, and we won't pitch you on it.
A named 12-point audit before you pay us a cent.
Every number we report is pulled from Klaviyo. No rounded-up marketing math.
Retention, tuned to your category
The same nine flows perform differently for a supplement brand and a coffee brand
A greens powder lives or dies on replenishment. Coffee runs on gifting and roast preference. We build for the category, not from a template. Find yours.
Supplements
4.2x ROI
Subscribe & Save
💊
Supplements
Replenishment timed to a 30-day tub, plus the education that stops week-three drop-off.
Health & Wellness
38% Repeat
Re-order Automation
🌿
Health & Wellness
Daily-habit products where consistency is the entire retention story.
Beauty & Hair
+74% LTV
VIP Flow
✨
Beauty & Hair
Routine-based cross-sell and replenishment on the cycle people actually reorder.
Coffee
$1.2M Rev
Fresh Batch
☕
Coffee
Ferocious repeat purchase, roast segmentation, gifting seasonality.
Trusted by 20+ High-Growth DTC Brands
Systems, not sends
Flows do the heavy lifting. Most brands have three of them.
Klaviyo switches on a welcome, a cart, and a checkout reminder by default, and most brands stop there. The revenue is in the nine flows nobody built: replenishment, browse abandonment, post-purchase education, winback, a sunset flow that quietly protects your deliverability. We build the whole system and design it to look like your brand instead of a template.
THE RETAIN FRAMEWORK: Every account runs through RETAIN, our retention framework. It's the reason the work is repeatable instead of lucky.
Klaviyo and Shopify specialists, not a do-everything shop
Copy and design built per brand, not pulled from a swipe file
Behavioral segmentation, so the right person gets the right message
Reported monthly against your actual revenue, not open rates
🛍️
Best Seller Kit
$89.00
✨
Essential Pack
$49.00
+71%
Email Revenue Lift
4.8x
Flow Conversion ROI
34.2%
Attributed Store Sales
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28.4x
Instant SMS ROI
$450K+
SMS Revenue Generated
Where your customers already are
SMS is your highest-converting channel, right up until it's just discount spam.
Text gets read in minutes. That's the opportunity and the trap. We build SMS that earns the message: back-in-stock alerts, replenishment nudges, real two-way conversations, all compliant and all timed to behavior. It runs inside one journey with your email instead of shouting over it.
Klaviyo, Attentive, and Postscript builds
Compliant opt-in and list growth, no shortcuts
One cross-channel journey, not two tools fighting each other
Why Retentive Co.
Your options, laid out plainly
An in-house hire is expensive and slow to ramp. A full-service agency will sell you ad management and treat retention as the upsell. Here's the honest comparison.
❌ In-House Team
Monthly Investment
5 Figures (High Payroll)
Ramp-up Time
2–3 Months Onboarding
Design & Copy Quality
Basic / Template-bound
Expected ROI
3x – 5x
Channel Expertise
Single Generalist
BEST OPTION
Monthly Investment
Predictable Flat Retainer
Ramp-up Time
1–2 Weeks Rapid Launch
Design & Copy Quality
World-Class Bespoke
Expected ROI
10x – 100x Compounded
Channel Expertise
Dedicated Retention Squad
❌ Traditional Agency
Monthly Investment
5 Figures + Ad Spends
Ramp-up Time
2–3 Months Onboarding
Design & Copy Quality
Outsourced / Average
Expected ROI
4x – 8x
Channel Expertise
Jack of All Trades
0
+
DTC Brands Scaled
0
M+
Emails & SMS Delivered
0
M+
Consumers Reached
$
0
M+
Attributed Revenue Generated
AUTHENTIC RESULTS DELIVERED
Growing LTV is What We Do Best
Carolina Coffee Co.
Artisan Coffee | Klaviyo Lifecycle & Campaign Strategy
Artisan Coffee Brand’s Repeat Purchase Rate Surged by 48% in 90 Days.
We helped Carolina Coffee Co. bring their email & SMS marketing up to the same standard as their product experience, rebuilding core flows, sharpening segmentation, and designing campaigns that matched their premium brand voice.
48%
Increase in repeat purchase rate
2.8x
Growth in repeat customer orders
Saint Jane
Luxury Skincare | Klaviyo Lifecycle & Campaign Strategy
Luxury Skincare Brand’s Email Revenue Increased by 62% in 60 Days.
We helped Saint Jane bring their email marketing up to the same standard as their product experience, rebuilding core flows, sharpening segmentation, and designing campaigns that matched their premium brand voice.
62%
Increase in email-attributed revenue
2.5x
Growth in welcome flow revenue
Client Experience & Trust
Endorsed by Visionary Founders
Real feedback from founders and growth leaders scaling customer LTV with Retentive Co.
★★★★★
5.0 Star Founder Rating
20+ Verified DTC Retention Systems Built
“Honestly, I was skeptical about hiring another agency after getting burned by a full-service team that treated retention like an afterthought. Retentive Co. came in, audited our Klaviyo account, and rebuilt our welcome and winback flows. Within three months, our repeat order rate went from 24% to 48%. They don't report vanity metrics—just cold, hard revenue.”
FREQUENTLY ASKED QUESTIONS
Everything you need to know about scaling retention
Clear answers on how we engineer high-converting email, SMS, and flow architecture for Shopify DTC brands.
Klaviyo first, always. It's what we're built around. Attentive and Postscript for SMS.
A working flow system in about two weeks from kickoff. The full nine-flow rebuild lands inside 30 days. We don't drag onboarding out.
Both. Copy, design, build, segmentation, reporting. You approve, we execute. You won't be project-managing us.
Against your real Klaviyo and Shopify numbers, monthly. Email as a share of total revenue, flow revenue versus campaign, repeat-purchase rate. Not open rates. Those stopped being trustworthy after Apple's privacy changes.
A flat monthly retainer scoped to your needs, month-to-month after an initial term. Most brands start with a paid audit or a flow-build sprint before the retainer, so you see the work before you commit. Exact number after we've seen your account.